Half/One/Two day Courses to include:

Appraisals

Assertiveness and Influencing Skills

Business Plans

Complaint Handling

Customer Care

Effective Communication

Effective Negotiation

Grievance & Disciplinary Procedures

Handling Conflict at Work

Interview Techniques

Leadership Skills

Managing Change Effectively

Managing Financial Resources

Marketing

Motivation

Performance Management

Presentation Skills

Problem Solving & Decision Making

Recruitment & Selection

Staff Appraisals

Starting Your Own Business

Stress Management

Time Management

Team Building

The Power of Positive Thinking

Total Quality Management